Privacy Policy

Welcome to Greentide Garden Store (“we”, “our”, or “us”). We are committed to protecting the privacy of our gardening enthusiasts, aquarium hobbyists, and outdoor living lovers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.greens-garden.com.

Just as you carefully tend to your plants and aquariums, we carefully handle your personal data with the utmost care and respect.

1. Information We Collect

We collect information that helps us provide our services and improve your shopping experience:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely by our payment partners)
• Transaction Information: Details about products you purchase, order history, and payment methods
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer service team
• Preference Data: Your interests in specific gardening or aquarium product categories

2. How We Use Your Information

Like selecting the perfect bulb for your garden, we use your data thoughtfully and purposefully:

• To process and fulfill your orders for gardening supplies and aquarium equipment
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you relevant offers and gardening tips (only with your consent)
• To prevent fraud and enhance the security of our services
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data as carefully as we package our delicate bulbs for shipping:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset
• International Transfers: As we serve customers worldwide (excluding some Asian and remote areas), your data may be processed outside your home country with appropriate safeguards

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same care we apply to maintaining perfect aquarium conditions:

• All transactions are protected by 256-bit SSL encryption
• We are PCI-DSS compliant for payment processing
• Sensitive payment data is not stored on our servers
• We implement appropriate technical and organizational measures to protect your data
• We retain your personal data only as long as necessary for the purposes outlined in this policy

5. Your Rights

You have rights regarding your personal data, just as your plants have rights to proper care:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain circumstances
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in specific cases
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like using the right tools for garden maintenance, we use cookies to help our website function optimally:

• Essential Cookies: Necessary for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used with your consent to show relevant ads

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy occasionally, just as we update our product offerings. We will notify you of significant changes through our website or email.

Thank you for trusting Greentide Garden Store with your gardening and aquarium needs. We value your privacy as much as we value helping you create beautiful gardens and thriving aquariums.