Welcome to Greentide Garden Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our gardening and aquarium products. By accessing greens-garden.com and placing an order, you accept these terms in full.

1. Our Customers

Greentide Garden Store serves gardening enthusiasts and aquarium hobbyists who value quality plants, bulbs, and aquatic supplies. Our products cater to:

  • Home gardeners seeking seasonal bulbs and gardening accessories
  • Aquarium owners looking for reliable equipment and decorations
  • Wildlife lovers who want to attract birds to their gardens
  • Outdoor cooking enthusiasts needing BBQ supplies

2. Website Use and Intellectual Property

2.1 Access and Content

You may use our website for personal, non-commercial purposes. All content (text, images, product descriptions) is our intellectual property and protected by copyright laws.

2.2 User Responsibilities

When using our site, you agree to:

  • Provide accurate account information
  • Not use our site for unlawful purposes
  • Not attempt to interfere with site security
  • Not copy or redistribute our content without permission

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our gardening and aquarium products. However, please note:

  • Plant growth results may vary based on climate and care
  • Product colors may differ slightly from website images
  • Aquarium equipment specifications are subject to manufacturer updates

3.2 Product Availability

Seasonal items like bulbs may have limited availability. We’ll notify you if an ordered item becomes unavailable.

3.3 Services

We provide:

  • Secure online ordering
  • Reliable shipping with tracking
  • Responsive customer service
  • Fair return policy

4. Ordering and Payment

4.1 Placing Orders

By placing an order, you:

  • Confirm all information is accurate
  • Agree to pay the total amount including any applicable taxes
  • Authorize us to process your payment

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details.

4.3 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive email confirmation with tracking information.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship to most regions except some Asian countries and remote locations. During peak seasons (spring/autumn), deliveries may take 3-5 additional days.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us at [email protected] with your order number.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are in original condition with packaging
  • Tags and documentation are included
  • You’ve followed our return process

6.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns for:

  • Aquarium fish treatments and medications
  • Opened aquarium maintenance products
  • Personalized/custom items
  • Perishable goods (opened bird food)

6.3 Return Process

  1. Email [email protected] within 15 days with your order details
  2. We’ll provide return instructions within 2 business days
  3. Package items securely in original packaging
  4. Ship returns with tracking (international customers may pay return shipping)

6.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return is our error.

7. Damaged or Faulty Items

If items arrive damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange replacement or refund

For live plants/bulbs, ensure proper packaging during return to prevent drying.

8. Liability Limitations

8.1 Product Use

We’re not liable for:

  • Plant growth results based on environmental factors
  • Aquarium outcomes dependent on user maintenance
  • Incorrect product use

8.2 Website Use

We strive to keep our site available and accurate, but we’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Typographical errors in product information

9. Privacy and Data Protection

We handle your personal data according to our Privacy Policy, available on our website. We only collect necessary information to process your orders and improve your shopping experience.

10. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms:

Greentide Garden Store
50 Hurst St, Birmingham, GB B7E 2BS
Email: [email protected]
Phone: [Insert Customer Service Number] Hours: Monday-Friday 9:00-17:00 GMT

Thank you for choosing Greentide Garden Store. We’re committed to providing quality gardening and aquarium products with excellent service, just as you’re committed to nurturing your garden or aquarium.